1.Your rights
- To be treated with respect, and to receive private care.
- To know who your provider is and their credentials. See Our providers & pharmacy.
- To ask questions about your care and get clear answers.
- To refuse treatment.
- To get a copy of your medical records.
2.How to make a complaint to us
Contact us by phone or text at (718) 218-5625, on WhatsApp, or through our contact form. Tell us what happened and how to reach you. We'll look into it and get back to you.
3.How to make a complaint to the state
You can also contact the state agency that oversees your care:
- About a provider in New York: the New York State Office of Professional Medical Conduct.
- About a provider in New Jersey: the New Jersey State Board of Medical Examiners.
- About a pharmacy: the New York State Board of Pharmacy or the New Jersey Board of Pharmacy.
4.No retaliation
Making a complaint will never affect your care or how we treat you. We don't retaliate.
Questions about this page?
Contact us by phone or text at (718) 218-5625, on WhatsApp, or through our contact form.