Auto-Renewal & Billing Terms

• Your first charge happens only after a licensed provider approves your prescription.
• Monthly plans are then charged every month, on the same date as your first charge.
• 3-month plans are then charged every 3 months, on the same date as your first charge.
• Your plan keeps renewing until you cancel.

• Your medication
• Supplies
• Shipping
• Provider review and ongoing support

Your price stays the same as your provider adjusts your dose.

• If your provider stops or pauses your treatment for a medical reason, we'll refund any months that haven't shipped yet.
• Your 3-month plan may arrive in one shipment or monthly shipments, as your provider and pharmacy direct.

If we ever change your plan's price, we'll tell you at least 30 days before the new price applies, so you have time to cancel if you wish.

For 3-month plans, we'll message you at least 7 days before each renewal to remind you of the date and amount.

• Cancel anytime before your next renewal date — contact us by phone or text at (718) 218-5625, on WhatsApp, or through our contact form.
• There are no cancellation fees.
• We'll send you a confirmation when your cancellation is done.
• Cancelling stops future renewals. Orders already sent to the pharmacy can't be cancelled.

You can pause your plan before your next renewal date. To set up a pause, contact us by phone or text at (718) 218-5625, on WhatsApp, or through our contact form.

If a renewal payment doesn't go through, we'll contact you to update your payment details. Your next order won't ship until payment is complete.

Please see our Refund & Shipping Policy.

Cards are processed by our secure payment processor. We never ask for card numbers by WhatsApp, text or email.