Legal
Policies & consents
Everything you agree to, and how we protect your information, in plain English.
- Privacy PolicyWhat we collect, how we use it, and your privacy choices.
- Notice of Privacy PracticesHow your medical records are protected under HIPAA, and your rights.
- Terms of UseThe rules for using our website and service.
- Telehealth ConsentWhat online care involves, its benefits and limits, and your responsibilities.
- Compounded Medication ConsentWhat compounded medication is, its risks, and what you agree to.
- Auto-Renewal & Billing TermsWhen you're charged, how renewals work, and how to cancel or pause.
- Text & WhatsApp Messaging TermsThe messages we send, how often, and how to stop them.
- Refund & ShippingWhere we ship, how delivery works, and when refunds apply.
- Patient Rights & ComplaintsYour rights as a patient and how to raise a concern.
- Our providers & pharmacyWho provides your care and who prepares your medication.
- AccessibilityOur commitment to an easy-to-use website, and how to get help.
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Prefer to talk? Call, text or WhatsApp (718) 218-5625
Completing sign-up doesn't guarantee a prescription. A licensed provider decides whether treatment is right for you.